Product & Service Pricing

Laptop with analysis sale screen on table with blur warehouse cargo in factory. Smart factory concept.

All our services include strong authentication and robust access control. A strong MFA Mobile App is provided free of charge with our security services.

Cloud-Based Security Pricing per User

1-25

Free Service

When you have anywhere from 1 to 25 users with a single or multiple locations

This includes NacPass App (MFA) with the service.

Initial setup procedure is provided.

Standard support is included with the service.

If additional MFAs (Multi-Factor Authenticators) are required then please contact us for pricing.

1-499

$1.50 Per User/Per Month

When you have anywhere from 26 to 500 users with a single or multiple locations

This includes NacPass App (MFA) with the service.

Initial setup service is provided at no charge.

Standard support is included with the service. We recommend Premium support for customers in this category.

If additional MFAs (Multi-Factor Authenticators) are required then please contact us for pricing.

1-999

$1.35 Per User/Per Month

When you have more than 499 but less than 1000 users with a single or multiple locations 

This includes NacPass App (MFA) with the service.

Initial setup service is provided at no charge. 

Standard support is included with the service. We recommend Premium support for customers in this category.

If additional MFAs (Multi-Factor Authenticators) are required then please contact us for pricing.

1-4999

$1.25 Per User/Per Month

When you have more than 999 but less than 5000 users with a single or multiple locations

This includes NacPass App (MFA) with the service.

Initial setup service is provided at no charge. 

Standard support is included with the service. We recommend Premium Plus  support for customers in this category.

If additional MFAs (Multi-Factor Authenticators) are required then please contact us for pricing.

1-5000+ Users

$1.00 Per User/Per Month

When you have more than 5000 users with a single or multiple locations

This includes NacPass App (MFA) with the service.

Initial setup service is provided at no charge. 

Standard support is included with the service. We recommend Premium Plus support for customers in this category.

If additional MFAs (Multi-Factor Authenticators) are required then please contact us for pricing.

Cloud-Based Security Support

Basic

Free Support

  • This covers support from 9AM to 5PM Easter Time on business days
  • Email support is provided
  • Response time is as follows:
    1. Business critical –     12 hours during business days
    2. Degraded service  –    24 hours during business days
    3. General issues –        48 hours during business days
Basic Plus

$0.50 Per User/Per Month.

  • 8This covers support from 9AM to 5PM Eastern Time on business days
  • Email support is provided
  • Response time is as follows:
    1. Business critical – 8 hours during business days
    2. Degraded service –     12 hours during business days
    3. General issues –       24 hours during business days
Standard - Recommended

$0.75 Per User/Per Month.

  • This covers support from 9AM to 9PM on business days
  • Email and phone support is provided
  • Response time is as follows:
    1. Business critical –         4 hours during business days
    2. Degraded service –        6 hours during business days
    3. General issues –         12 hours during business days
Business Critical

$1.00 Per User/Per Month.

  • This covers support from 9AM to 9PM seven days a week.
  • Email and phone support is provided
  • Response time is as follows:
    1. Business critical –          1 hour Seven days a week
    2. Degraded service –        2 hours Seven days a week
    3. General issues –             4 hours Seven days a week

Product & Service Support Team

Smiling handsome customer support operator with headset working in call center.
  • answering Our knowledgable and dedicated support team will help from the very simple startup process issues to your very complex networking and operational issues
  • Depending upon your support level, we can help you quickly over the phone, via email, have an expert answer your questions or have a top research & development engineer understand your complex issue and provide you a solution.
  • We provide end-to-end support for all our products. The appropriate level of support includes resolving all the procedural questions to providing solutions to your complex technological issues. 
  • We provide you  a dedicated team of highly skilled support engineers who can understand the complexity of your network and your environment. Having knowledgeable support engineers make it easier for you to communicate and also help us to understand  your needs. 
  • We provide a service where you can ask our team to modify a feature or database or certain operational procedures so that it fits well in your environment. Simple changes can save you millions.
  • We provide a service where customers can request a customized functionality in our product-line just for their company to meet their security requirements

Network & Security Engineering Support

NSE Standard

NSE Business Critical

$600 Per Month

$1000 Per Month

4 hours of engineering support is provided per month to work with your IT team to resolve any security, networking or cloud related issues.

8 hours of dedicated engineering support is provided per month to work with your IT team to resolve any security, networking or cloud related issues.

Edge Security Pricing

Edge-Security Products

Please contact us for your Edge-Security needs. Once we know what you are looking for then one of our sales engineer will contact you right away.

Edge-Security Support & Maintenance

Please contact us for the hardware based system and edge-based support and maintenance.