Privacy Policy

Introduction

All the websites under the knownaccess.com domain (the “Website”), and all Known Access applications, mobile or otherwise, including but not limited to the NacPass application (the “Software” or “Service” or “NacPass”), are owned and operated by Known Access Inc. (“Known Access”, “Company”, “Us”, or “We”). Known Access may collect information while operating the Website and/or Service. We are committed to protecting the privacy of individuals who visit the Company’s Website (“Visitor(s),” “You,” and derived adjective “Your”) and individuals who register to use the Service (“Customers”). We take all reasonable steps to secure your information against unauthorized access or disclosure. We encrypt all transmissions of data when communicating with our servers. We never share your private information with any third party except as outlined in this Privacy Policy document.

Data Collected from Website Visitors

Known Access only collects non-personally-identifiable information from visitors to our Website including but not limited to browser type, referring website, and the date and time of visitor requests. This information is used to better understand how our visitors use our Website.

Cookies

Cookies are strings of information that a website stores on the device a visitor uses to access a web page. Known Access uses cookies to help identify and track visitors and how they use the Known Access Website. Visitors can disable cookies being placed on their device by changing their browser settings to refuse cookies. Refusing cookies can however cause Known Access Website to not function properly.

Data Collected from Visitors who Sign Up

During the sign up process, we collect some personal information from you. This consists of your name, phone number and email address, and some information about the company that you work for. This information is securely stored in our database and used only to communicate with you. We also ask you to choose a password so that if you decide to use our Service, you can securely log in to our Website to configure and manage the Service. Your password is (one-way) hashed beforing storing in our database, so it is not possible to recover it under any circumstances.

We do not share Visitor information with any third party except as outlined in this document.

Data Collected from Customers who Start Service

In addition to the data collected during sign up, a customer who uses our Service has to provide some more information to Us. This includes the IP address of your router(s) and router shared secret(s). You are also required to provide Us the user ID, password, name, phone number and email address of each user who will be accessing our Service. All of this information is required for the proper operation of our Service.

This information is also securely stored in our database and not shared with any third party (except as outlined in this document). Before storing, the passwords are (one-way) hashed.

Data Collected in NacPass

When you install our mobile application, you are required to provide your User ID. For security reasons, the User ID is encrypted before storing in the NacPass app. NacPass also collects information such as the mobile device ID, OS type, version, etc. to make certain NacPass functions, such as push notifications, work properly.

When registering with NacPass, you are also required to select a passphrase. Your passphrase is used to secure your account. It is one-way hashed, and securely stored within NacPass and on our servers.

Analytics Tools

To monitor and improve our offerings, we use analytics tools provided by Google (“Analytics Tools”). These tools may use tags to collect and analyze information about your use of our Website, Service and mobile applications.

You hereby consent that we are entitled to use the above-mentioned analytics tools and use the gathered information in accordance with this Privacy Policy.

Disclosure Of Data

Known Access Inc. may disclose the data in the good-faith belief that such action is necessary:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Known Access Inc.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets.

Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.

Removal of Data

Deleting your account with Us will trigger personal information stored by the Service to be deleted over a period of time, excluding information required to be persisted for legal and/or reporting purposes.

Children's Personal Information

As a provider of enterprise security services, our Service and Website is not intended for use by children under the age of 18, so children under the age of 18 should not use it at any time. Known Access does not knowingly collect any personal information from children under the age of 18. If we discover that we have received personal information from a child under the age of 18, we will promptly delete such personal information in a secure manner.

Privacy Questions and Data Request

If you have any questions or concerns about our privacy policies, or to request the data of yours that we have collected, please contact us at support@knownaccess.com.

Privacy Policy Updates

This Privacy Policy was last updated on July 10, 2019. It may change from time to time. If we make any material changes to our policies, we will update them on our Website.